Returns and Refund Policy

Thank you for shopping with Mighty Juniorz! We want to ensure your shopping experience is delightful and hassle-free. Please read our Refund and Return Policy carefully to understand your rights and responsibilities when returning items purchased from our website.

1. Refund Policy:

a. Defective or Damaged Products:

• If you receive a defective or damaged product, please contact our Customer Support Team within 7 days of receiving the order.
• We will assess the issue and provide you with a replacement or issue a refund, whichever is suitable.

b. Incorrect Orders:

• In the rare event that you receive an incorrect item, please notify us within 7 days of receiving the order.
• We will arrange for the correct item to be shipped to you at no additional cost, or we will issue a refund if the correct item is unavailable.

c. Quality Concerns:

• If you are unsatisfied with the quality of the product received, please get in touch with our Customer Support Team within 14 days of receiving the order.
• We may require evidence such as photographs to assess the issue.
• Based on the assessment, we will either replace the product or issue a refund.

d. Non-Receipt of Order:

• If you haven’t received your order within the stipulated delivery time, please contact our Customer Support Team.
• We will initiate an investigation with the courier company and provide you with a resolution within a reasonable timeframe.
• If the investigation confirms non-delivery, we will issue a refund or resend the order, based on your preference.

2. Return Policy:

a. General Returns:

• We accept returns for items that are unused, unwashed, and in their original condition with tags intact.
• You can initiate a return within 30 days of receiving the order.
• Return shipping costs will be borne by the customer unless the return is due to a defect or error on our part.

b. Return Process:

• To initiate a return, please contact our Customer Support Team and provide details of the item(s) you wish to return.
• Our team will guide you through the return process, including providing a return authorization and shipping instructions.
• Once we receive the returned item(s) and verify their condition, we will issue a refund to your original payment method.

3. Exclusions:

• Personalized or customized items cannot be returned unless there is a manufacturing defect or error on our part.
• Items marked as non-returnable on our website are not eligible for returns or refunds unless they are defective.

4. Refund Processing Time:

• Refunds will be processed within 7-10 business days from the date of receiving the returned item(s).
• The refund will be credited to the original payment method used for the purchase.

5. Contact Us:

• If you have any questions or concerns regarding our Refund and Return Policy, please feel free to contact our Customer Support Team via E-mail at [email protected] or Call at +91 90545 79030.

Note: This Refund and Return Policy is subject to change without prior notice. Please refer to our website for the most up-to-date policy.